Terms & Conditions

These Terms and Conditions constitute a binding legal agreement between you and Thornbury. By accessing our website or using our services, you acknowledge that you have read, understood, and agree to comply with all provisions set forth in this document.

Last updated: January 2026

1. Agreement to Terms

By accessing, browsing, or using the Thornbury website or engaging with our consulting services, you confirm your acceptance of these Terms and Conditions. This agreement is legally binding and governs your relationship with Thornbury.

If you do not agree with any part of these terms, you must immediately discontinue use of our website and services. Your continued use following any modifications to these terms constitutes acceptance of those changes.

These Terms and Conditions apply in conjunction with our Privacy Policy, Cookie Policy, and Terms of Service, which are incorporated herein by reference.

2. User Obligations and Conduct

As a user of our website and services, you agree to conduct yourself in accordance with the following obligations:

2.1 Lawful Use

You agree to use our website and services only for lawful purposes and in compliance with all applicable laws, regulations, and these Terms and Conditions. You shall not engage in any activity that:

• Violates any local, national, or international law or regulation
• Infringes upon the rights of others, including intellectual property rights
• Transmits false, misleading, or fraudulent information
• Harasses, threatens, or causes distress to any person
• Promotes discrimination, hatred, or violence

2.2 Prohibited Activities

You expressly agree not to:

• Attempt to gain unauthorized access to our systems, networks, or data
• Interfere with or disrupt the integrity or performance of our website
• Introduce viruses, malware, or any other harmful code
• Scrape, copy, or extract data from our website using automated means
• Reverse engineer, decompile, or disassemble any aspect of our services
• Use our services to compete with us or for any commercial purpose without authorization
• Misrepresent your identity or affiliation with any person or entity

2.3 Content Guidelines

When submitting information or content through our website, you agree not to post or transmit:

• Defamatory, obscene, or offensive material
• Content that violates privacy or confidentiality obligations
• Spam, unsolicited advertising, or promotional material
• Material that infringes copyrights, trademarks, or other proprietary rights
• Confidential information without proper authorization

3. Professional Relationship and Responsibilities

3.1 Client Responsibilities

When engaging with our consulting services, you agree to:

• Provide accurate, complete, and timely information necessary for service delivery
• Respond promptly to requests for information or clarification
• Maintain confidentiality of sensitive business information shared during consultations
• Cooperate in good faith throughout the consulting engagement
• Make timely payments for services rendered as agreed

3.2 Compliance with Laws and Regulations

You acknowledge and agree that you are solely responsible for ensuring compliance with all applicable laws, regulations, and industry standards relevant to your business operations. While we may provide guidance and recommendations, ultimate responsibility for legal and regulatory compliance rests with you.

4. Disclaimers and Warranties

4.1 No Guarantees of Results

While we strive to provide high-quality consulting services, we cannot guarantee specific business outcomes or results. Success depends on numerous factors beyond our control, including:

• Market conditions and economic factors
• Client implementation and execution of recommendations
• Competitive landscape and industry dynamics
• Regulatory changes and external circumstances

4.2 Information Accuracy

We endeavor to provide accurate and reliable information, but we do not warrant that:

• All information on our website is complete, accurate, or current
• Our services will meet all of your specific requirements
• Our website will be available without interruption or be error-free
• Any defects in our services will be corrected

4.3 Professional Advice Disclaimer

General information provided on our website is for informational purposes only and should not be considered professional advice for your specific situation. For personalized business advice, we recommend engaging with us through a formal consulting arrangement where we can understand your unique circumstances and provide tailored recommendations.

5. Limitation of Liability

To the maximum extent permitted by applicable law, Thornbury, its directors, employees, partners, and agents shall not be liable for:

5.1 Types of Damages Excluded

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, business opportunities, or anticipated savings
• Loss of data, goodwill, or reputation
• Business interruption or operational delays
• Costs of procurement of substitute services

5.2 Maximum Liability

Our total aggregate liability arising from or related to these Terms and Conditions or your use of our services shall not exceed the amount paid by you to Thornbury in the twelve months preceding the event giving rise to the claim.

5.3 Essential Basis

You acknowledge that these limitations of liability are an essential element of the agreement between you and Thornbury, and that we would not provide services without such limitations.

6. Indemnification

You agree to indemnify, defend, and hold harmless Thornbury and its officers, directors, employees, consultants, and agents from and against any and all claims, demands, losses, liabilities, costs, or expenses (including reasonable legal fees and costs) arising from or related to:

• Your use or misuse of our website or services
• Your violation of these Terms and Conditions
• Your violation of any rights of another party
• Your violation of any applicable laws or regulations
• Any content or information you provide through our services
• Your business operations and decisions made based on our recommendations

This indemnification obligation shall survive termination of these Terms and Conditions and your use of our services.

7. Confidentiality

Both parties recognize that during the course of our relationship, confidential information may be disclosed. Each party agrees to:

• Maintain the confidentiality of all proprietary and sensitive information
• Use confidential information only for the purposes of the business relationship
• Protect confidential information with the same degree of care used for own information
• Not disclose confidential information to third parties without prior written consent
• Return or destroy confidential information upon termination of the relationship

This confidentiality obligation does not apply to information that is publicly available, already known to the receiving party, or required to be disclosed by law.

8. Termination

We reserve the right to suspend or terminate your access to our website and services at any time, with or without notice, for any reason, including but not limited to:

• Violation of these Terms and Conditions
• Fraudulent, abusive, or illegal activity
• Repeated complaints from other users
• Technical or security concerns
• Extended periods of inactivity

Upon termination:

• Your right to use our services immediately ceases
• You must cease all use of our website and materials
• Provisions regarding confidentiality, indemnification, and limitation of liability survive termination

9. Dispute Resolution

9.1 Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales, without giving effect to any principles of conflicts of law.

9.2 Jurisdiction

You irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.

9.3 Informal Resolution

Before initiating any formal legal proceedings, we encourage you to contact us to seek an informal resolution of any disputes or concerns. Many issues can be resolved quickly and amicably through direct communication.

10. Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond their reasonable control, including but not limited to:

• Acts of God, natural disasters, or extreme weather events
• War, terrorism, civil unrest, or government action
• Pandemics, epidemics, or public health emergencies
• Strikes, labor disputes, or supply chain disruptions
• Power outages, internet failures, or telecommunications breakdowns

During such events, obligations affected by the force majeure event shall be suspended for the duration of the event, and each party shall use reasonable efforts to minimize the impact.

11. Severability and Waiver

11.1 Severability

If any provision of these Terms and Conditions is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable. If such modification is not possible, the provision shall be severed, and the remaining provisions shall continue in full force and effect.

11.2 Waiver

No waiver of any provision of these Terms and Conditions shall be deemed or shall constitute a waiver of any other provision, nor shall any waiver constitute a continuing waiver. No failure to enforce any right or provision shall constitute a waiver of such right or provision.

12. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, Cookie Policy, and Terms of Service, constitute the entire agreement between you and Thornbury regarding your use of our website and services, and supersede all prior agreements, understandings, and communications, whether oral or written, regarding the subject matter herein.

13. Assignment

You may not assign, transfer, or delegate any of your rights or obligations under these Terms and Conditions without our prior written consent. We may freely assign or transfer our rights and obligations under these Terms and Conditions. Any attempted assignment in violation of this provision shall be null and void.

14. Modifications

We reserve the right to modify, amend, or update these Terms and Conditions at any time without prior notice. Changes will become effective immediately upon posting on our website. Your continued use of our services following any changes constitutes acceptance of the modified terms. We recommend reviewing these Terms and Conditions periodically to stay informed of any updates.